I have to share this story?This is one of those really positive experiences, and I wanted to shout it out.
In my office, we?re not in the cloud yet. At least our computers aren?t. We have a full Windows 2008 server that?s kept in a well ventilated closet. Inside the server, we have 2 fully mirrored hard drives (or at least I think we do!)
About 2 months ago, I made the difficult decision to switch my computer service companies, and switched over to Eversafe IT Services.
Last Tuesday morning, I came in to my office at 9, and there was a message for me from Eversafe, letting me know that one of our Hard Drives had failed Tuesday morning at 2:15 AM , and that Dell would be coming by in the afternoon to put in a replacement drive.
At noon, a Fedex shipment arrives from Dell, and at 2PM, an older gentleman in some sort of uniform shows up to install the drive. Honestly, this guy was here at 2PM, and was gone by 2:05 PM.
During all this time, my office staff were totally oblivious to all this, with all our computers, including our main computer, running just fine.
At 3PM, my Eversafe guy calls me up to confirm all is good. Apparently, he told me, that he actually had been woken up by his network operations people at 2:15 AM because of the severity of this problem.
As smooth an experience as this was for me as a user, it could have been far worse. Part of my luck was that I had a pretty robust computer server that allows for a computer guy to replace a hard drive without turning it off. This thing even has TWO power supplies and with each plugged into 2 different battery backup units!.
But the reason that I had switched computer service companies was because I became aware that the OTHER hard drive had actually failed about a year ago, and no one knew about this, in spite of the fact that a principal reason that I was paying for managed services on my server was to detect just such a thing happening.? The? other drive was replaced only 2 months ago.
Had I not made that switch, my entire office computer system would have crashed this past Tuesday night.
What?s your backup plan? Something I try to preach to all my clients is that it?s not a question of IF your computer?s hard drive will fail, but WHEN. It WILL fail! So, you need to have the procedures in place to detect it early enough? so it?s not a disruption, as I was so fortunate to have done.? You also need to have plans to restore that data in the event of more catastrophic loss, which I?d like to believe I?m prepared for as well.
Presented by Steven A Feinberg, CPA of Appletree Business Services LLC, a PASBA member accountant, located in Londonderry, New Hampshire, with more than twenty- five years experience on Federal and New Hampshire issues affecting small business, and specializes in tax, payroll and business planning for his clients throughout the year. Steve is a recognized member-contributor of the book, Six Steps to Small Business Success. For additional information, you are encouraged to email Steve at info@appletreebusiness.com or call (603) 434-2775.
Steven A. Feinberg ? www.AppletreeBusiness.com ? Get Appletree Blog via Email ? Follow CPAsteve on Twitter
Filed under: Uncategorized Tagged: | Business, computer disaster
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